Remote video checks, done properly

PersonVideo ID

PersonVideo ID runs guided remote video identity checks for South African businesses that onboard customers online. We help teams capture ID documents, compare the face to the document, manage consent and keep the workflow tidy from first check to live operations.

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Guided Sessions

Customers join a short live video session where an agent guides the process step by step, helping with document positioning, camera framing and clear capture.

Document And Face Checks

The workflow combines ID document review, face comparison and basic liveness prompts so businesses can add a human-checked layer before account opening.

Integration Support

PersonVideo ID helps clients fit remote verification into existing onboarding journeys, from referral rules and handoffs to practical team training and rollout support.

South African Focus

The service is built for businesses onboarding customers across South Africa, with attention to consent, record keeping and general FICA customer due diligence processes.

What our video verification service puts into the workflow

We run remote video identity verification for businesses that need a practical onboarding step before an account is opened. A customer joins a guided video session, shows an identity document, and the agent checks details, image quality and the match between the person and the document.

The process is built for South African customer onboarding where FICA customer due diligence is part of normal operations and POPIA handling matters from the start. We work with clear consent steps, record keeping, session notes and a controlled handover into your internal workflow.

Guided live video session with a trained verification agent
ID document capture and face comparison
Liveness checks to help reduce impersonation risk
Consent prompts and record handling for audit support
Workflow mapping for online onboarding teams

Where the service fits inside your own operations

Some teams need a full remote check as part of account opening, while others only need a verification layer between application and activation. We map where the video session sits, what the agent must see, and which internal team picks up the result when the session ends.

That usually includes integration planning, API coordination and a clear script for the people who handle exceptions. We also help with escalation design so difficult cases do not drift between departments and leave your staff guessing.

Workflow Mapping for onboarding journeys
Integration Planning for online systems
API Coordination with internal or external teams
Escalation Design for exceptions and manual review
Operational Reporting for service oversight

Verification Services

Live Video KYC

A trained agent guides the customer through a short live session to review identity details before onboarding continues.

ID Document Capture

Customers are guided to present an identity document clearly so key details and security features can be viewed on video.

Passport Video Check

The session supports passport presentation and review as part of remote onboarding for eligible customer journeys.

Face Match Review

An agent compares the face on camera with the document image as part of a human-reviewed identity check.

Liveness Prompt Check

Simple guided prompts help confirm that the person on camera is physically present during the verification session.

Consent Capture Flow

The process can include clear consent steps so customers understand the session and the handling of their records.

Session Record Keeping

Session records can be retained in line with client process needs for audit trails and internal review.

Rollouts

Sandton Lender Rollout

A central Johannesburg lender added live video identity checks to its online applicant journey with staff training and phased release.

Read the project

Industries We Verify For

Retail Finance

Retail finance providers can add a guided live identity step before opening customer credit-linked accounts.

Lending Platforms

Online lenders can use remote verification to strengthen applicant proofing during digital onboarding.

Insurance Onboarding

Insurers can use video identity checks when policy applications are completed remotely.

Investment Accounts

Investment onboarding can include a live identity step before account activation and internal review.

Property Rentals

Letting and rental platforms can verify prospective tenants remotely before lease progression.

Estate Agencies

Property businesses can use guided video identity sessions during buyer and tenant onboarding.

South African regions we support from Rosebank

Our base is in Rosebank, Johannesburg, and the service is set up for businesses that onboard customers across the country. We support clients in Johannesburg, Pretoria, Cape Town, Durban and Gqeberha, including teams that need centralised verification for several branches or one national onboarding flow.

That spread matters because the people using the service are often in different cities from the compliance or operations team. We keep the process consistent enough for internal control, but flexible enough for your own forms, handoff rules and staff structure.

Johannesburg Clients, including Rosebank Base, Midrand Clients and Sandton Clients
Pretoria Clients for central and northern Gauteng workflows
Cape Town Clients, Durban Clients and Gqeberha Clients for national coverage
Support for remote onboarding across South Africa

The people behind the checks

PersonVideo ID is led by Thabo Mokoka, with a working team built around operations, integrations, training and quality control. Naledi Adonis manages operations, Jared Jantjies handles integration work, Anele Nortje coordinates training, Megan Vermaak supports clients, Sibusiso Gamieldien leads quality assurance and Leila Petersen leads the verification team.

That mix matters because video identity checks are not only a camera session. They need clear agent behaviour, good escalation calls, and training that stays useful after the first pilot. We work in a way that keeps the service practical for your staff and consistent for your customers.

Operations management and service coordination
Integration help for online onboarding systems
Staff training and refresh training for teams
Quality monitoring and script design
Pilot launch support and go live stabilising

What the day-to-day work around a check usually involves

We start by mapping the verification journey, then we shape the agent script and the exception path. If your team needs it, we also help with a pilot launch so the first live cases are watched closely and the workflow can be adjusted before volume builds.

From there, the work turns into normal operating support: staff training, operational reporting, change request support and refresh sessions when your process shifts. The aim is to keep the check usable for real customers, not just tidy on a diagram.

Agent Script Design for consistent conversations
Pilot Launch Support for first live cases
Change Request Support when workflows move
Operational Reporting for internal visibility
Refresh Training for changing staff or procedures

From the notes

What Is Video KYC

An overview of how guided remote video identity verification works in online customer onboarding.

Guided Session Steps

A plain-language look at the usual stages of a short customer video verification session.

Why Human Review Matters

See why many businesses value a trained agent in the verification process.

Document Capture Basics

Clear document presentation makes remote identity checks smoother and easier to review.

Onboarding customers online? See how a video check runs.

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