The group that keeps each verification steady
PersonVideo ID brings together operations, integration, training, quality, and client support in one working team. That matters when a business is asking for remote video identity verification that needs to fit existing onboarding flows, internal controls, and the realities of customers joining from different towns and provinces.
- We map the workflow before any session format is settled.
- We keep the guided steps practical for agents and customers.
- We shape handovers so the process stays clear from start to finish.
The team works with businesses in Johannesburg, Pretoria, Cape Town, Durban, Gqeberha, Midrand, and Sandton, with the Rosebank office as the base for coordination and oversight.
Operations, led by Naledi Adonis
Naledi Adonis keeps the day-to-day service structure in order, from session flow to task ownership across the team. Her work sits close to the moving parts that matter in a video KYC environment, where timing, checks, and record discipline all need to line up without confusion.
She also helps shape escalation paths for unusual cases, so the business can handle stuck documents, poor image quality, or a customer who needs another careful look at a form of ID. That kind of operational planning is what keeps the service usable for clients with larger onboarding volumes.
Integration work, handled by Jared Jantjies
Jared Jantjies works on integration planning and API coordination, which is where the video verification process meets a client’s own systems. He spends time on the practical side of setup, making sure data fields, workflow steps, and verification events are aligned before go live.
His role suits businesses that need more than a basic session link. When onboarding must connect to internal systems, Jared helps define how information moves, what gets captured, and where a manual review should sit in the process.
- Integration planning for new onboarding flows
- API coordination with internal technical teams
- Go live stabilising when the process is under real use
Training that fits real agents and real calls
Anele Nortje leads staff training, agent script design, and refresh training for clients that need their own teams to handle video verification with confidence. She keeps the language plain and the steps clear, so the people on the front line know how to greet the customer, request the ID document, and handle face comparison in a disciplined way.
Her sessions are especially useful where onboarding teams change often or where a business wants a consistent standard across branches. She works with clients who need a process that holds together under pressure, not just a set of notes in a folder.
Megan Vermaak supports client success and helps keep projects practical once training and integration are in motion. She stays close to the service rhythm, checking that the client’s team understands what happens in a session, how escalations are handled, and where reporting sits in the wider workflow.
Quality control and escalation discipline
Sibusiso Gamieldien oversees quality monitoring, which is central to any video identity process that depends on careful document checks and face comparison. His focus is on consistency: the same standards, the same attention to detail, and the same record discipline across the verification team.
Leila Petersen leads the verification team and keeps the human side of the process tight. She works with the agents who conduct the guided sessions, watch for liveness issues, and confirm that each interaction is handled properly before the file moves forward. The aim is not speed for its own sake, but a clean and traceable process.
- Quality monitoring for session consistency
- Escalation design for unusual or uncertain cases
- Operational reporting that helps clients spot patterns
What this team handles across South Africa
The team supports businesses that need remote video identity verification for customers in South Africa, with service planning that works across city centres and regional offices alike. That includes workflow mapping, pilot launch support, operational reporting, change request support, and the sort of structured review that helps a compliance-led process stay orderly.
Thabo Mokoka directs the overall business and keeps the service anchored in practical delivery. Around him, the team takes care of the detail work that keeps the process practical for clients in Johannesburg, Pretoria, Cape Town, Durban, and Gqeberha, while the Rosebank base keeps coordination nearby and communication straightforward.
If a business needs video KYC built into an onboarding journey, this is the team that shapes the moving parts, keeps the scripts clear, and watches the quality of the work from the first test session to the live rollout.