A Rosebank team built around live verification work
PersonVideo ID works from Rosebank, Johannesburg, with a team that handles the practical side of remote identity checks for businesses that do not want a loose onboarding process. Our work sits at the point where a customer is ready to open an account and the business still needs a live person to verify the details with care.
Thabo Mokoka leads the business, with Naledi Adonis on operations, Jared Jantjies on integration, Anele Nortje on training, Megan Vermaak on client support, Sibusiso Gamieldien on quality and Leila Petersen leading the verification team. That mix matters because video KYC is not only about the call itself. It also needs planning, script discipline, escalation steps and records that make sense later when a file is reviewed.
We work with businesses in Johannesburg, Pretoria, Cape Town, Durban and Gqeberha, plus teams in Midrand and Sandton that need a remote process they can fit into their own onboarding flow.
How a verification session is handled in practice
A session is kept short and structured. The customer joins by video, shows the ID document to camera and follows the prompts from the agent. The agent compares the face with the document image, checks the document details, watches for signs that the person present matches the account file and records the outcome in line with the client workflow.
Where the process calls for it, liveness checks are added so the session is not only a static photo capture. Consent steps, record keeping and audit trail handling are part of the setup, because businesses need a file they can refer to later without hunting through loose notes.
- Guided video session flow
- ID document capture and review
- Face comparison during the call
- Liveness checks where needed
- Record keeping and session notes
The work that sits behind the call
People often picture the live session, but the harder work sits behind it. We map the onboarding flow first, then shape the integration path so the business knows where the verification step sits inside its own account opening process. After that we move into script design, escalation design and staff training so the live team is not improvising when a difficult case appears.
API coordination is part of the picture for clients that want the verification step linked to their internal systems. Some clients need pilot launch support before a wider rollout, while others want operational reporting and change request support once the process is already running. The point is to keep the service usable for the people on the ground, not only neat on paper.
- Workflow Mapping
- Integration Planning
- API Coordination
- Agent Script Design
- Escalation Design
- Pilot Launch Support
How we treat records, consent and everyday control
Video identity verification only works properly when the record is handled with discipline. We keep the process tied to consent, document handling and the information the client needs for its own FICA related customer due diligence process. POPIA considerations are built into the way we collect, store and move session information, without turning the onboarding step into a pile of unnecessary admin.
Quality monitoring is part of normal work, not a side task. Sibusiso and the team check session quality, script use and error patterns so the process stays steady even when volumes shift. When a client needs refresh training or a change in process, we adjust the working notes and the flow rather than forcing people to guess their way through it.
We keep the wording plain because verification teams need instructions they can use under pressure. A clean script, a clear escalation line and a proper record matter more than fancy language.
Training that fits the people who have to use it
Some clients arrive with a mature onboarding team and only need the remote verification steps slotted into place. Others want a fuller handover because staff are new to video checks and have never worked through a live document review before. Anele handles that training side, making sure the client team understands what to ask, what to confirm and when to pass a case up the line.
The training work usually includes live demonstrations, session notes and refresh sessions once the process is running. It also covers the parts that are easy to forget in a busy office, such as the wording of prompts, what to do when a document is unclear and how to keep the customer moving without losing control of the check.
- Staff Training
- Refresh Training
- Change Request Support
- Operational Reporting
- Go Live Stabilising
What our team keeps steady across South Africa
Our client base is spread across major business centres, but the working standard stays the same. Whether the file is coming from Rosebank or a branch in Cape Town, the verification step needs the same discipline: a live check, a clear document view, a sensible escalation path and a record that fits the client file.
Businesses use our contact form when they want to start the conversation from their own onboarding needs rather than from a generic sales script. That suits us, because the details matter in this work and the best process is the one that matches the client, the customer journey and the controls already in place.
Our role is to keep the remote identity step useful, measured and workable for teams that handle real account openings every day.