What to include in the enquiry
Send an enquiry through the form and provide enough detail for us to plan the work accurately. A short note with your business name, the way you onboard customers, and the volumes you expect helps us understand the setup before the first session is planned.
- Company name and the best contact person for the project
- Whether the flow is for new accounts, rechecks, or a change to the current process
- Your core systems, API needs, or manual review steps
- The branches or client groups involved, including Johannesburg, Pretoria, Cape Town, Durban or Gqeberha
How the video verification flow is set up
Our service centres on a guided video session where the customer shows an ID document and the agent checks the face against the document. Where the process calls for it, liveness checks, consent capture and record keeping are built into the workflow so your team has a clear record for internal due diligence.
That structure matters when onboarding has to stay orderly across different teams. It also helps when you need the same checking steps applied to customers in Rosebank, Sandton, Midrand or further afield.
South African areas we work with
PersonVideo ID supports businesses in Johannesburg and the surrounding commercial areas, with remote verification services available for teams operating across the country. If your customers sit in more than one city, the same process can be used for each group without changing the core checks.
- Rosebank Base and Johannesburg Clients
- Pretoria Clients
- Cape Town Clients
- Durban Clients
- Gqeberha Clients
- Midrand Clients and Sandton Clients
Integration and training notes for project teams
We work with businesses that need more than a session link. Workflow Mapping, Integration Planning, API Coordination and Agent Script Design are handled with the people who will use the process day to day. Training is also arranged for frontline staff, review teams and managers who need to know how the session runs.
Where a rollout changes later, Change Request Support, Refresh Training and Go Live Stabilising help keep the steps tidy. The aim is to keep the checking process practical for your staff and clear for the customer on screen.
Escalations, monitoring and record keeping
Verification work only stays useful when the review path is consistent. We help clients define Escalation Design, Quality Monitoring and Operational Reporting so unusual cases do not get lost in the middle of a busy day. That matters when an ID image is unclear or a face match needs a second look.
- Structured escalation paths for exceptions
- Script checks for trained agents
- Monitoring notes for repeat issues
- Reporting that supports internal oversight
Send the right details through the form
When you use our contact form, include the pages or systems involved, the kind of customer journey you want to support, and any staff training needs. If you already have a draft flow, add that too. It gives our Rosebank team a clearer starting point and keeps the conversation focused on the work at hand.
For businesses handling FICA customer due diligence in general terms, the right starting point is a clean process, clear roles and a record of what was checked. That is the kind of setup our team is used to discussing with clients across South Africa.