Roles that sit behind a live verification session
Our careers usually sit around the moving parts of video identity verification rather than one fixed job title. Depending on the work, we look for people who can support verification agents, client onboarding, training, integration coordination and quality review. A calm approach matters here, because each session carries a document check, a face comparison and record keeping that must be handled with care.
- Verification agents who guide customers through a live session
- Training staff who can explain the process clearly to client teams
- Integration support people who help align systems and workflows
- Quality reviewers who monitor sessions and spot weak points
- Client support staff who manage practical onboarding tasks
What working here tends to involve
The day to day work is practical. One role might be helping a client set up the right handoff between their onboarding team and our verification workflow, while another may focus on scripts, escalation steps, or recording what happened in a session. We work with businesses that need a controlled process for remote customer due diligence, with attention to consent, document capture and secure record handling under POPIA.
- Guided video sessions with ID document capture
- Face comparison and liveness checks during live verification
- Process notes that support audit trails and internal reviews
- Clear handover between client teams and our verification staff
- Careful handling of customer information and session records
People who fit the team rhythm
We suit people who stay steady under pressure and can explain a process without making it sound heavy. Good hires often bring a background in operations, customer onboarding, compliance support, training, call quality work or system coordination. You do not need to know every part on day one, but you do need solid judgement, good manners and the discipline to follow a set workflow.
- Comfort with structured procedures and detailed records
- Clear written and spoken communication
- Careful listening during live customer sessions
- Respect for privacy, consent and access control
- Good judgement when a session needs escalation
How to apply with your CV
Send your CV through our enquiry form on the contact page and tell us which kind of work suits your background best. If you have handled onboarding, verification, training, operations or technical support before, mention that in the message. If you have worked with South African business clients, document-heavy workflows or service teams, include those details too.
We read for practical experience, not polished phrasing. A strong CV here usually shows where you have worked, the tools or systems you handled, and the part you played in keeping a process orderly.
Our base in Rosebank and the work across South Africa
Our base is in Rosebank, Johannesburg, and the team supports clients in Johannesburg, Pretoria, Cape Town, Durban, Gqeberha, Midrand and Sandton. Some roles connect closely with client onboarding teams, while others sit nearer to training, quality control or operational planning. That mix makes the work varied, and it also means people need to stay organised when priorities shift.
- Rosebank base for central coordination and team support
- Remote service delivery for businesses across major South African centres
- Work that touches operations, training and verification quality
- Routine coordination with clients and internal teams
What we value in a long working day
The strongest team members are careful without being slow, and practical without cutting corners. They ask useful questions, notice when a process needs tightening, and keep records clean enough for other people to rely on later. That attitude matters when a customer is in the middle of a live identity check and the session must stay controlled.
We value people who understand that verification work is about trust in the process, not just ticking a box. It takes patience, attention and a steady hand when documents, face checks and client systems all need to line up properly.
Room for growth in the work
People often move between support, training, quality and client coordination as they build experience. A good start in one part of the process can lead to deeper work in integration planning, escalation design, reporting or refresh training. The work rewards people who learn from real sessions and keep improving how they handle them.
If you are looking for a place where detail matters and people notice careful work, this may suit you well. Send your CV through our enquiry form on the contact page and let us know where your strengths lie.